Transactional
For account, billing, support, and security sends where clarity matters more than decoration.
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Production block
Support Resource Grid Dark
Six-option support resource grid for owner journeys, troubleshooting, and service follow-up emails.
Transactional ComponentsTransactionalHandoff support
Use this block when
Use when one help route is not enough and the user needs several distinct support paths after the main message.
Typically appears in
Inside account, security, billing, support, or operational messages.
Why it exists
To reuse a production-tested email section without starting from a blank file.
Preview
Rendered production artefact for workflow review before handoff.
Where this block earns its place
Treat the component as one production section inside a larger message system. It should support the send goal, survive handoff, and remain easy to review before compilation.
Handoff support
For legal, support, and trust information that needs to survive ESP handoff cleanly.
Typically used in
These relationships help buyers understand the block as part of a send, not as an isolated catalogue item.
Practical QA before handoff
Keep the checks short and action-oriented. The goal is to help teams decide whether this block is ready to enter a workflow.
- Review every CTA href after the ESP rewrites or tracks links.
- Confirm image assets are absolute HTTPS URLs before handoff.
- Check the mobile preview before placing this block into a full workflow.
- Confirm footer, legal, unsubscribe, and support copy before send.
- Check token expiry, account-access wording, and plain fallback links.
- Give each support option a distinct label so assistive technology users can choose confidently.
- Do not depend on icon placement or row grouping alone to explain the support hierarchy.
Build the next section around it
A production email usually needs a stack of blocks. These nearby sections are a sensible next choice when assembling a full send.
Support Links Dark
Three-link dark support module for operational emails that need fast access to help channels.
Support Links Light
Light support-links module for service, onboarding, or account emails with a softer visual tone.
Support Ticket Confirmation
Confirmation block for support acknowledgements with ticket reference and expected response timing.
MJML and HTML remain available
Source stays below the preview and workflow context. Copy MJML when assembling a system, or compiled HTML when preparing ESP handoff. Template Hedgehog Pro includes the full offline archive for teams that need the complete system locally.
Block assembly: place this section inside the same <mj-body> as your other production blocks, then stack sections in send order.
Editable source
Block MJML
Section-only MJML for assembling an email from multiple reusable production blocks inside a shared project.
Formatting code preview...Compiled output
Block HTML
Component-only compiled markup for block-level inspection and HTML assembly workflows.
Formatting code preview...